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FAQ About Selling Gold Jewellery

FAQ About Selling Gold Jewellery

Maison Birks Gold Exchange is a part of Maison Birks. Maison Birks is a leader in luxury jewellery and watches, serving Canada with unique distinction. Maison Birks is renowned for its commitment to luxury, quality, design, and excellence in service. These qualities are an essential part of the Maison Birks philosophy and have secured the company's reputation as Canada’s preeminent luxury jeweller.

Recognizing the need for a safe way to sell your precious metals, Maison Birks decided to launch Maison Birks Gold Exchange. Maison Birks Gold Exchange combines a free, easy and secure way for you to sell your unwanted gold and other precious metals with a name that has been trusted in Canada for over 140 years. We purchase your precious metals for refining, and based on a combination of weight, purity, and market value, we offer one of the industry’s most competitive prices for your precious metals. We provide a simple, safe and convenient way for you to convert your unwanted precious metals into cash.

Maison Birks Gold Exchange will offer to purchase your gold and platinum items only.

Maison Birks Gold Exchange is proud to offer a web service as well as in store events hosted by Gold Exchange experts. Please visit MaisonBirks.com/gold-exchange to consult the event calendar. We will not be able to accept for purchase any gold or other precious metals brought into our stores outside of event hours. Maison Birks has been the name you trust for over 140 years, and we can provide not only one of the most competitive offers in the industry for your precious metals, but also the peace of mind of knowing that we value the safety of your goods and your satisfaction as a customer. Our mail and web service is designed to keep your gold and other precious metals secure.

We will not pay you for any items that are not gold or platinum. We will not pay you for stones like diamonds, gems, or pearls and we will not pay for plated jewellery. We also will not accept or provide any payments for watches, timepieces, or coins that are legal tender in Canada or elsewhere.

We cannot provide you any payments for, nor will we return any non-precious metal materials to you. This includes materials like diamonds, gemstones, and pearls. If you wish to have these stones removed prior to sending in your precious metals, we urge you to do so. Our appraisal will be based solely on the precious metal value.

Simply fill out the form and an e-mail will immediately be sent to our Customer Care Department, notifying them of your request.

You can also call Customer Care directly at 1-855-873-7373 in order to request your shipping kit.

The shipping kit that we send to you will include a bag for your items, instructions on what to pack and how to ship, as well as a pre-paid envelope, with a tracking number, for you to ship your precious metals to our facility.

You may send as much as you can fit in the bag.

Please note that we are compliant with Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act. This means that we keep records in accordance with legal requirements and certain transactions may be subject to government reporting.

Maison Birks Gold Exchange prides itself on having an easy, free, and secure shipping process. Once you have registered with us and requested a gold kit, we will send you a shipping kit with a pre-paid shipping envelope. The envelope also comes with a tracking number. Just bring it to a Canada Post mailing center.

Please use Canada Post and ship to the following address:

Maison Birks Gold Exchange
c/o Customer Care
2020 Robert Bourassa, Suite MA 02,
Montréal, QC, H3A2A5,
Canada

No. You must use the pre-paid envelope provided with the gold kit. Using it is free of charge, and it allows both you and us to track your package.

Yes! Maison Birks Gold Exchange will insure any items you ship to us for up to $100. If you decide to cancel your transaction after you have shipped your precious metals, we will insure your return mail package for up to a maximum of $500 based on our appraisal of the value of your precious metals, only.

We will send you an e-mail notifying you that the package has arrived at our facility.

You can also track the package on our website by logging in to your customer account.

Each item you send to us is appraised based on a combination of weight, purity, and the market value of your precious metals on the day the package is received in our facility. Our payout to you is not based on the material's potential value if resold intact and we do not recognize nor pay for any sentimental value, real or perceived. Maison Birks Gold Exchange provides one of the best and most competitive offers in the industry for your gold and other precious metals.

As soon as our appraisal is complete and a value has been determined, we will send you a check and notify you via e-mail. You can check the value of your precious metals by logging into your account on the website.

If you change your mind about selling your material, or are dissatisfied with the amount of the payment you received, you may cancel the transaction or decline the payment amount offered. Simply call us at 1-855-873-7373 or e-mail for further assistance. You may also e-mail us at info@birksgoldexchange.com.

You must also return your un-cashed/un-deposited check to us within 30 days of the issuance date. You must send your check to the following address:

Maison Birks Gold Exchange
c/o Customer Care
2020 Robert Bourassa, Suite MA 02,
Montréal, QC, H3A2A5,
Canada

If you don't contact us within 30 days of the check's issuance date we will consider this transaction to be final and will send in your precious metals to be processed for refinement.

Keeping with the traditions of Maison Birks, Maison Birks Gold Exchange values all of its customers and makes the security of your precious metals a top priority. Here is how our process works:

Once the package is received in our facility and logged, it is unpacked, weighed, and tested to determine the value of your goods. For your protection we videotape this process, keeping your package secure.

When the package is opened we verify that everything listed is included. After taking inventory of your package, we proceed to weigh and analyze each item in order to determine a value.

We also keep you informed during the process, making sure you never have to wonder what is happening with your precious metals. We notify you when the shipping kit is sent to you, provide you with tracking information for when you ship the kit back to us, let you know when we’ve received it in our facility, and then finally when the process is complete. Our Customer Care Department (1-855-873-7373) is also available to help you and answer your questions.

Nothing! It is completely free.

 
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